Customer Complaint Policy
Legrand welcomes the information & feedback from customers, which will enable us to improve the quality of service provided.
Legrand recognises the value in complaints and will accept the complaint openly.
The complaint is seen as an opportunity to review and evaluate the service we deliver. The complaints procedure will be clear for everyone to understand and will give Legrand customers the confidence that the complaint will be treated confidentially and with no retribution.
Customer Complaint Procedure
- In the unlikely event that you wish to make a complaint, please contact Legrand Electric Ltd via telephone, in person, email or letter.
- The complaint recipient replies to customer via e-mail or letter acknowledging the complaint.
- The complaint is transferred to our Quality department for logging into central customer complaint file and given a unique complaint number. All details of complaint are documented.
- The complaint is investigated by nominated complaints contact personnel.
- Once all findings have been investigated, the complaint is documented with corrective action to prevent recurrence.
- All complaints will be responded to in writing within 10 working days either completed or still on-going, via relevant Sales team, technical support staff or quality department.
