Automated Reasurrance and Reminder Service

The Automated Reassurance and Reminder Service aims to increase levels of independence and confidence to all service users.

The reassurance service checks if a service user is feeling well and allows for support to be called if required.  The reminder service can be used to support those service users who need to take regular medication.

At set times during the day an automated message will be sent to the user’s mobile telephone or landline which will then ask for a response.  This message can be an automated voice message, a personalised voice message or an SMS text message. A positive response from the service user would be to press a key on their telephone key pad and this would then indicate the service user is OK. If the response from the automated reassurance/reminder call is negative, a series of calls/text attempts can be made to the service user.

The Automated Reassurance and Reminder service provides many benefits including:

• Bespoke time slots between follow up calls for each automated message
• An alert for help on the Calls Waiting screen if the prescribed maximum number of call attempts is reached
• Automatic alerts which may be sent by email or text message to a single contact, or a series of contacts
• Alert which can can be presented on the Calls Waiting screen of the Monitoring centre, which is dealt with by an operator following an agreed response protocol – this is particularly important for those more vulnerable clients who need to know that a call for help will be managed personally and professionally from a central call centre