In order to provide customers with the best possible service our Help Desk is in operation 24 hours a day, 365 days a year.
The Desk is manned by our specialist team of Technical Support Engineers who are dedicated to supporting Jontek’s monitoring centres.
The Technical Support Engineers have access to our online Customer Technical Help File which contains comprehensive details of each customers system.
The information available to the Technical Support Engineers allows them to understand customer systems and quickly determine the level of support required to find a solution.
For urgent assistance:
For non-urgent or general technical support queries, please email jontek.support@legrand.co.uk and one of our Technical Support Engineers will get back to you as soon as possible.
Our customer Help Desk is manned by our specialist team of Technical Support Engineers 24 hours a day, 365 days a year.
