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Merry Christmas to all our customers

Christmas opening hours and contact details

Merry Christmas and a very Happy New Year from Legrand

We will be open for business as usual over the festive period with the exception of Christmas Day, Boxing Day and New Years Day.
If you require assistance during these days please contact our out of hours service on 0141 9504339.

Jontek receive Award

Jontek receive Quality Standards Framework Award at the TSA Gala Awards

We are extremely proud to receive the TEC Quality Standards Framework award, well done to all involved in this fantastic achievement.

The Jontek team collected their award on stage at the TSA Gala Dinner on Tuesday 16th October.

Hanover Scotland choose Answerlink

Jontek win contract to support Scotland’s leading Housing Association

Jontek, a brand of Legrand, has successfully won a contract to provide Alarm Receiving Centre software to Hanover Scotland.

Hanover Scotland Housing Association is one of Scotland’s leading providers of housing and services for vulnerable residents, including the elderly. It manages more than 5,000 homes on approximately 35 housing developments, offering rented properties and acting as factoring agents to over 1000 home owners.

The company also provides community alarms to thousands of people across Scotland, including 7,000 of its own residents. The 24/7 service empowers individuals to retain their independence within a local community by allowing the user to contact a highly trained operator any time they require assistance.

In 2017, Hanover Scotland decided to upgrade the Alarm Receiving Centre software which receives and monitors its community alarm calls. The company went to tender in 2017 to procure a more resilient, reliable and future proofed monitoring platform to replace its aging system. The system required the ability to simultaneously support its existing analogue alarm technology, in addition to next generation digital alarm technology which is now being produced by major manufacturers.

Jontek proposed its alarm receiving centre monitoring platform, Answerlink, to meet all of Hanover Scotland’s requirements. Throughout the tender process, Jontek clearly demonstrated Answerlink’s capabilities by providing real-life evidence of its success and visiting customer sites to ensure due diligence procedures were being followed.

Hanover Scotland therefore awarded Jontek with a contract to provide Alarm Receiving Centre software in May 2018. The housing association now has a state of the art, safety critical monitoring centre platform that is securing the wellbeing and safety of its many service users.

National Sales Manager for Tynetec and Jontek, Stuart Carroll, commented: "Hanover Scotland's commitment to supporting its current and future services users is evident in their selection of Jontek's assisted living platform.

With its ability to simultaneously accept analogue and digital calls on a single user interface, Answerlink provides Hanover Scotland with the flexibility to protect its past analogue investments, while preparing for the digital future. And we look forward to working closely with Hanover Scotland on the digital journey, which will create significant opportunities to meet the current and future demands on its monitoring centre service."

Legrand Assisted Living & Healthcare tackle isolation in the local community

By supporting the launch of White House Farm Centre's Hay Days initiative

Whitehouse Farm Centre near Morpeth has launched a new initiative, which aims to encourage new friendships and tackle isolation through a regular programme of events and social activities.

With support from local company Legrand Assisted Living & Healthcare, based in Blyth, The Farm launched ‘Hay Days’ on 8th May with a tea dance and welcomed over 80 service users and their carers from a number of care homes and community groups in Northumberland and Tyneside.

Dawn Peters, a trained carer with expertise in working with the elderly and those living with dementia, is the events coordinator at Whitehouse Farm Centre.

She said: “The aim of Hay Days is to bring isolated community groups, people living in sheltered accommodation and care homes across the region together to take part in weekly and monthly activities which encourage new friendships and tackle isolation through fun, social events hosted on the Farm.

“Even though some experience physical or mental infirmities, age should not be a barrier to meeting people and enjoying new experiences. The feedback we have received has been phenomenal and clearly demonstrates there is a need for this type of service in the community.”

Attendees at the VE Day- themed launch danced and sang along with talented vintage singing sensation Kayley Cares from Sunderland. They were then treated to a tasty lunch by the Farm’s catering team which was followed by a tour of the Farm.

Residents came from Scarbrough Court Care Home in Cramlington, Mind Active Northumberland, Frank Bushell House in South Shields and The Caddy Shacks, a group covering Northumberland and Tyneside which brings adults with learning disabilities and physical disabilities together for trips and activities to help them make new friends and integrate with the local community.

June Shone, coordinator for The Caddy Shacks, said: “We had a great day at Whitehouse Farm. Hay Days is a fantastic idea, everyone in our group said what a fantastic day out and how brilliant the organisation was. It was great to see so many people from different groups get up and dance and mix with one another. I’d like to thank the team at Whitehouse Farm, who were lovely, so friendly and helpful and wish them every success with Hay Days.”

In order to minimise the cost of running Hays Days events and activities to ensure they are affordable for people, Whitehouse Farm is receiving support from Legrand Assisted Living & Healthcare. The company designs, manufactures and supplies innovative technology solutions for the supported housing, health and social care sectors through their Tynetec, Jontek and Aid Call brands.

Managing Director for Legrand Assisted Living & Healthcare, Chris Dodd, explains: “We are delighted to be involved in this fantastic initiative. Hay Days aims to tackle many of the key issues that are prevalent within our market, given that our products and services are designed to empower individuals to be safe, happy and independent in their own environments.

“Without a safe and friendly environment, many of the most vulnerable members within our community experience loneliness and isolation. As we are a Northumberland-based company that has been designing and manufacturing products in Blyth for over 40 years, we are fully invested in tackling the lack of activities available to combat loneliness in our local area, which is why we are working in partnership with Whitehouse Farm to support an event that is providing a much-needed social environment for elderly people to enjoy.”

The Answer for Councils and Housing Associations

Jontek acquires two new contracts with Answerlink

Legrand’s Assisted Living and Healthcare division is delighted that the acquisition of the Jontek business unit is already proving successful with a recent increase in market share from two new contracts.

Jontek is now supporting East Lothian Council with the provision of digitally enabled monitoring and response centre software. East Lothian is switching to digital technology to cement Scotland’s digital transformation which continues to take place, following the Scottish Government’s publication of its Digital Strategy in 2011.

Jontek has also been chosen to support Nottingham City Homes, a housing organisation that manages around 27,000 homes on behalf of Nottingham City Council.

Answerlink is Jontek’s fully comprehensive assisted living platform for the management of telecare, lone workers, telehealth and M-care services. The software is already working reliably in the digital world because it has the ability to accept calls from both analogue and digital devices on one platform.

Trevor Hoggard, National Sales Manager for Jontek, commented: “We are delighted to be working with East Lothian Council and Nottingham City Homes to keep their residents safe and supported. As the provider of one of the only digitally enabled assisted living platforms in the UK, we continuously work with our customers to develop our systems in line with their evolving needs.”

Home is where Assisted Living & Healthcare is

Legrand is the home of Assisted Living & Healthcare

Assisted Living & Healthcare is a rapidly growing industry in the UK and Legrand, global specialists in electrical and digital building infrastructures, have established a new identity as the Home of Assisted Living & Healthcare.

With the average living age and the number of individuals considered vulnerable or at risk increasing daily, technology is forming a central role in the delivery of cost effective, efficient and reliable social care and health care services. This technology is quickly advancing as the demand for digitally enabled products and services intensifies.

As traditional analogue systems undergo the transition to digital, this is forcing social care and health care services to consider the implications of the digital switch-over on their own existing infrastructures, as well as how new technology could allow them to support additional dependants.

Legrand’s Assisted Living & Healthcare division designs, manufactures and supplies innovative technology enabled care services (TECs) in the UK and Ireland. The division’s new identity brings three separate brands; Tynetec, Aid Call and Jontek together, to position Legrand as a leader in the assisted living market.

Kathryn Burton, Marketing Communications Manager at Legrand Assisted Living & Healthcare, explains: “The technology used by social care and health care services must continue to evolve in order to fulfill the needs of those that depend on these services. Our new Assisted Living & Healthcare identity brings our capabilities in marketing leading TECs under one roof.”

“All three brands are very successful in their own right but it was important for us to unite our offering to make it easy for customers to access our expertise and exploit the synergies between our products. This ensures that we continue to provide the excellent products and services our customers have come to expect and in turn, will enable us to continue investing and innovating within the industry.”

The company’s Tynetec brand specialises in grouped living systems, telecare solutions and access control systems which are supplied to local authorities and housing associations across the UK.

Aid Call has been a market leader in wireless nurse call technology for over 40 years, providing a range of products and bespoke solutions to care homes, care groups and hospitals.

The most recently acquired brand, Jontek, ensures Legrand can offer complete end-to-end TECs solutions, which prompted the new identity as the Home as Assisted Living & Healthcare. This business provides monitoring & response centre software solutions, incorporating telecare, telehealth & m-Care, to the public and private sector.

Get ready to go digital

Legrand offers free digital audits to help organisations kick-start their digital journey

As the world transitions from analogue to digital, Legrand Assisted Living & Healthcare is leading the digitalisation agenda in technology enabled care services (TECs) by discussing the implications of the switch-over at six Digital Roadshow events across the UK from Glasgow to London.

Analogue technology that has been used to operate TECs across the UK for over 40 years is being replaced by digital systems, with the transition, according to Ofcom aiming to be concluded by 2025. This process has important implications for existing analogue technologies which may continue to operate, but with the possibly of being less reliable.

Legrand’s Digital Roadshow gave service provider organisations a clearer understanding of how the digital transition will affect them and how they can plan for it with minimal disruption. Attendees were presented with the challenges faced by Assisted Living & Healthcare before taking part in a workshop that explored how digitally enabled technology could transform the services they provide.

Wendy Kendall, Legrand Sales Director, reflected: “The Digital Roadshows were a huge success that gave many organisations an understanding of the benefits of digital systems after admitting they initially felt the transition was a daunting process they were unprepared for. We are here to support our customers with knowledge and products that will allow the continued safety and efficiency of their valuable services.”

Legrand are leaders in the Assisted Living & Healthcare market, creating digital solutions with open protocols that support interoperability. The company offers commercial models and flexibility as well as a planned approach to phase out public switched telephone networks.

National Sales Manager for Tynetec, Stuart Carroll, announced: “To help customers understand their current position and how they can move towards digital, Tynetec is offering free of charge digital audits. The aim of these audits is to give organisations an understanding of where they are now and what they need to do next.”

Another newly acquired brand of Legrand, Jontek, has been ahead of the curve for some years now with its provision of digitally enabled monitoring systems, which give alarm centre operators the ability to accept calls from analogue and digital systems on one platform.

“The transition to digital services was always going to happen and our customers can be confident that we are fully prepared to support them. We’ve already planned for the switch-over which makes us best placed to help customers with their own journey,” added National Sales Manager for Jontek, Trevor Hoggard.

To find out more about the digital agenda or book your free digital audit email:

Legrand acquires Jontek

Jontek joins the Assisted Living & Healthcare division of Legrand Electric Ltd

As leading innovators in Technology Enabled Care services, Tynetec are delighted to welcome Jontek Ltd to its Assisted Living & Healthcare Business Unit of Legrand Electric Ltd.

The acquisition of the Stockport based Jontek Ltd by Legrand, see’s a further investment into the Assisted Living market and strengthens the group’s capabilities to deliver digital platform solutions to support those who wish to remain independent in their own home or with an appropriate level of carer support.

The deal was announced jointly by Chris Dodd, Managing Director of Legrand’s UK Assisted Living and Healthcare Business Unit and John Mooney, Managing Director of Jontek Ltd.

The Jontek brand has been at the forefront of monitoring for over 20 years and their Answer-link Monitoring Software Platform is the perfect complement to the Tynetec product offering of At Home Alarms and Assisted Living Call Systems.

Managing Director, Chris Dodd commented “The acquisition of Jontek Ltd provides us with a fantastic opportunity to offer complete, integrated solutions to all of our clients, adding greater value and enhanced digital capabilities.”

John Mooney added, “To achieve our long term goals of accelerating our market positions both nationally and internationally, Legrand will enable us to continue to invest strongly in what we believe to be the most advanced monitoring software on the market. Combining Tynetec product hardware and Jontek software will provide significant benefits to better service both of our customers.”

Chris Dodd concludes, “Historically, both Jontek and Tynetec have been committed advocates of an open protocol philosophy. This will continue to remain one of our primary considerations when developing integrated digital solutions and innovative IP care platforms of the future.”

For further information contact Chris Dodd on telephone 01670 352371 or email:

Editor Notes

Who is Legrand?

Legrand ( is the world’s largest specialist in electrical and digital building infrastructures, with products ranging from circuit breakers and wiring devices to structured cabling systems, home automation and assisted living solutions. With a presence in over 90 countries and close to 50 brands worldwide, Legrand achieved sales of c. € 4.8 billion in 2015.

Who is Jontek Ltd?

Jontek Ltd has been providing assisted living software platforms for the monitoring of telecare, telehealth, lone worker and m-Care services for more than 20 years. Their clients include Local Authorities, Housing Associations, Private Care Providers, Primary Health Care Trusts and Charities.