Jontek uses its technological expertise gained over many years, in line with customer feedback to continually develop our systems ensuring we keep ahead of the market and protecting our customers investment for the future. With over 25% of annual turnover being spent on Research and Development, we are continually focused on meeting the needs of the ever changing market.

Below are just some examples of the innovations we have developed over the past few years.

Common IP Protocol

Jontek is working in Partnership with the TSA, Continua Alliance and most of the European major suppliers of telecare/telehealth equipment to develop a secure and reliable, common IP Protocol for the transmission of Voice, Data and Video over digital telephony networks. This will allow more advanced Telecare and Telehealth to be easily deployed.

Jontek was the first Assisted Living Monitoring centre to provide the Common IP protocol and supported a number of alarm manufacturers in carrying out Interoperability testing.

Telecare/Telehealth Integration

Answer-link telecare monitoring centres will now be able to receive telehealth alerts and manage them in a very similar manner to a telecare alarm, providing the opportunity for much greater integration between telecare and telehealth for a more flexible model of service delivery.

Telehealth  Solutions

Answer-link has been fully integrated with the Florence Telehealth System, providing the opportunity for much greater integration between telecare and telehealth for a more flexible model of service delivery.

Florence is part of the NHS ‘Simple Telehealth’ solution. Simple Telehealth is designed to enable many thousands of patients to take responsibility for the monitoring and management of their own condition or treatment. Using very simple, cost effective methods, this innovative solution allows multiple healthcare teams to share patient information and assist patients in the management of their own care.

Everon GPS bracelet

Working in partnership with Everon, we have developed an interface with the new Everon Vega GPS bracelet for Alzheimer and other cognitive disorders. Thus the system is now able to receive alerts from these vulnerable clients and identify their location via GPS mapping.

BS8521 Telecare Protocol

Jontek was the first centre to provide the BS8521 Telecare Protocol, which is now industry standard. The BS8521 standard was developed between 2007 and 2009 by the TSA Suppliers Working Group and approved by the British Standards Institution April 2009.


m-Care is the ideal way to introduce the telecare concept to a much wider audience, at an early stage, using mobile phone technology.   Any vulnerable person in the community who uses a mobile phone can use m-Care, by simply pressing pre-programmed speed dial number on their mobile handset, to contact their 24/7 monitoring centre.

Mobile Alarm Monitoring with GPS Location

2009: Jontek were the first Assisted Living Monitoring Centre to provide Mobile Alarm Monitoring with GPS Location. This was developed in partnership with AGE UK and Oysta Technologies allowing for the first time vulnerable service users to be monitored safely and securely whilst they are out and about in the community.

Automated Reassurance and Reminder Service

The Automated Reassurance and Reminder Service aims to increase levels of independence and confidence to all service users.  The reassurance service checks if a service user is feeling well and allows for support to be called if required.  The reminder service can be used to support those service users who need to take regular medication.

At set times during the day an automated message will be sent to the user’s mobile telephone or landline which will then ask for a response.  This message can be an automated voice message, a personalised voice message or an SMS text message. A positive response from the service user would be to press a key on their telephone key pad and this would then indicate the service user is OK. If the response from the automated reassurance/reminder call is negative, a series of calls / text attempts can be made to the service user.