Wherever and whenever you need to log on to your Answerlink system, you can.
The new remote calls handling feature from Jontek allows staff to handle calls anytime anywhere, within an organisation, or even from home.
By simply clicking on the Answerlink icon on your desk top, a remote connection to your Answerlink system can be opened, which allows staff to log in via your secure corporate network.
After logging in as normal, you enter your landline number, or any other number which you will be call handling from. You are able to enter a variety of telephone numbers including a desk phone and extension, a home telephone number or a mobile telephone number.
Answerlink will display a 4 digit security code on the screen. It will then call your specified telephone number and ask that the code is entered into the telephone keypad to verify the correct telephone number has been connected.
Once this has been done, you are presented with the Answerlink Calls Handling Screen and you are then able to take calls and manage data as normal. All calls are voice recorded as normal and a full audit trail is provided, including details of all calls handled and any follow up actions required.
As the application runs in a browser, it is not necessary to be loaded onto your desktop or laptop.
This solution can also be used as a part of a Disaster Recovery solution.
Remote calls handling allows Answerlink users to handle calls from anywhere within the organisation, or even from home.
Staff can log in to Answerlink via a secure corporate network.
HCAA can be used as part of a Disaster Recovery solution, to ensure your monitoring system is always available for your service users that rely on it.