Jontek Ltd

 

Aid Call, Age Concern’s personal alarm system, has upgraded its call answering service to Jontek’s state-of-the-art Answer-Link 3G product.  The upgrade will allow Aid Call’s Response Centre to deal quickly and effectively with higher call volumes, as well as ensuring the system is equipped to cope with future technologies.

 

Answer-Link 3G is Jontek’s latest generation system for Telecare Response Centres, which is fully Web enabled and complies with the TSA Codes of Practice. 

 

The new system will allow Aid Call to work to an increased capacity and deal efficiently with higher call volumes.  Immediate benefits for Aid Call include the ability to respond to call trends, by putting exactly the right number of operators into the centre at times of high call volumes to ensure excellent customer service.

 

Over 40,000 people throughout the UK rely on the Aid Call emergency alarm service.

In the first 24 hours of being live on the new Jontek system, Aid Call handled 2,750 incoming and outgoing calls, called the emergency services 17 times, and received 647 test calls, 72 calls requesting demonstrations and 120 customer support calls.

 

Chris Last, Chief Operating Officer for Aid Call, commented: “We are delighted with the upgrade to Jontek’s Answer-Link 3G system, which will provide Aid Call’s 24 hour Emergency Response Centre with the capacity to enhance the business and meet Aid Call’s predicted growth.  The professionalism and co-operation of Jontek and Aid Call personnel enabled the migration from the previous service to be achieved on time and one budget within a live 24/7 environment.”

 

John Mooney, Managing Director of Jontek, stated: "We have been working in partnership with Aid Call for the past 12 years and we are delighted to have been chosen as their partner to deliver an advanced, multi functional response centre system which can evolve in line with the changing needs of the market". 

 

The 3G system incorporates a powerful, yet user friendly reporting facility, which will allow Aid Call to produce the vast array of reports required for TSA codes of Practice compliance and provide a high quality and efficient telecare monitoring service in an ever more demanding climate.

 

Answer-Link 3G can also monitor legacy Community Alarm and Social Alarm systems as well as the latest generation of Telecare, Telehealth and Telemedicine equipment.

 

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For further information, please contact: Louise Perfect or Julie Dean at Trimedia on 02380 382 970or email louise.perfect@trimediauk.com    

Aid Call is a discreet personal alarm system owned by Age Concern that summons help, at the touch of a button. Over 40,000 people throughout the UK rely on the Aid Call emergency alarm service. Users are not exclusively older people; some have a physical disability, or a chronic condition such as epilepsy or diabetes, some are recovering from illness, while others are more concerned for their security than their health.

 

All of Aid Call’s profits help to fund the works of Age Concern, both in campaigning and lobbying at a national level, and providing essential services to the older community at a local level.

Age Concern is the leading charity in the UK concerned with ageing and older people, and works to improve the quality of life for all older people. Nationally, it is involved in campaigning, policy guidance, research and information, and through its trading arm, Age Concern Enterprises (ACEnt), offers a range of products and services specifically designed for older people.

 

ACEnt incorporates: Age Concern Insurance Services, Age Concern Aid Call, Age Concern Energy Services, Age Concern Financial Solutions Ltd, Age Concern Funeral Plans Age Concern Weekly Lottery, and Charity Flowers Direct.

 

At a local level, Age Concern offers a range of services for older people, such as day centres, luncheon clubs, and advice and information services.

 

At a national level, Age Concern campaigns with and for older people: developing policy; influencing Government; training care professionals; supporting local Age Concern bodies, financially and professionally.

 

To fund this work, Age Concern needs a constant flow of independent income. It seeks to achieve this through a balance of traditional fund raising and trading activities.

 

Age Concern’s trading activities enable it to meet the needs of older people, through products specifically designed for them; quality products at fair prices such as General Insurance and Financial Services.