Age Concern (Aid Call) announce award of contract for their new generation response centre to Jontek.
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Homecare Provider Monitoring System
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Care Staff Rostering and Management System
After an exhaustive 6 months evaluation of alternative systems, Age Concern (Aid
Call) announce award of contract for their new generation Telecare Response Centre
to Jontek.
Imminent New Technology at Aid Call
Jontek's new 3G solution was selected by a vigorous due diligence process. It
will provide Aid Call’s 24 hour Emergency Response Centre with the capacity to
enhance the business to meet our predicted growth. It also allows us the ability
to integrate payment solutions with local authorities should the opportunities
present themselves.
The installation has already started and will take place over a period of three
months. In this time the database and processes will be transferred to the new
platform, followed by the inclusion of the new hardware. The training will take
place over the next 3 months for all 30 shift members of staff who work in the
Emergency Response Centre.
To ensure our customers safety which is of paramount importance to us, Aid Call
will operate the old and new systems in parallel over a considerable time period
to ensure everything is satisfactory before we shut the old system down.
We are very much looking forward to introducing the new technology and will keep
you updated on our progress.
Chris Last
Chief Operating Officer,
Aid Call, Age Concern
John Mooney, Managing Director of Jontek, stated "We have been working in partnership
with Aid Call for the past 12 years and we are delighted to have been chosen as
their partner for their next generation system which will be an advanced, multi
functional response centre system evolving in line with the changing needs of
the market".