Answerlink uses the very latest technology to help deliver the best possible service and is tried, tested and proven to be fully compatible with ALL of the telecare alarm equipment in use throughout the UK.
Answerlink Key Features include:
Answerlink provides a user friendly, powerful, yet flexible reporting solution that allows managers to report on any aspect of their service, without requiring any IT expertise.
The system allows you to search all of your client record data fields and apply a series of filters in order for you to build up intelligent queries. When your reports have been configured, they can be scheduled for automatic generation and delivery. This powerful feature allows you to generate and save bespoke reports on any aspect of your client database, which can then be stored for future use.
A suite of standard pre-defined reports are automatically provided, which include those required for the Telecare Services Association (TSA) Code Of Practice KPIs, helping managers to measure your centre’s daily performance or identify areas that may require further attention. All reports can be exported into a variety of formats including Excel, MSWord, XML, PDF, CSV, Web archive and HTML.
All written communication to and from your client, service users and their contacts can be attached to the Service User Record, providing a simple but effective mini document management system. This can be used for both electronic documents and paper documents, which can be scanned in and attached to the Service User Record.
This feature supports the Government’s requirement for an ESCR (Electronic Social Care Record), where all required information is available from a single system.
In order to work in the most effective and efficient way, emails can be sent directly to your client and their contacts from the Service User Record, and then recorded directly into the service user’s Correspondence Tab. This reduces the risk of error, logs all communication effectively and speeds up the correspondence process.
The Answerlink system can be used by a wide variety of personnel, with carefully managed and secure User Profiles, for example Senior Management, Health and Social Services. This secure access offers improved partnership working opportunities.
Call conferencing involves the ability to set up a 3-way conversation which is extremely useful for supporting services such as Language Line or NHS 24.
Answerlink has the functionality for e-mail shots to be sent out to pre-selected groups of service users via email or hard copy, saving many hours of administration time. This activity is automatically recorded in the service user’s Correspondence Tab, providing a full history of communication with the service user.
The Incident Logging Module utilises pre-defined electronic forms for the recording and reporting of a wide variety of incidents, for example bogus callers, Environmental Health issues or Out of Hours repairs. These forms can then be emailed directly to the relevant department.
If a service user leaves the service, their record is automatically archived into the Archive Module. The full service user record is then available for viewing in the case of any future queries and reporting purposes. For example, it is possible to find out how many service users have left the service in the past 12 months and why.
Voice Recorder Integration allows authorised personnel to access voice recordings for all calls directly from the Calls History. This makes it very easy for managers to access voice recordings when required, for example, during incident investigations, staff training or performance assessments.
Whilst viewing a service user, Answerlink allows a google map to be displayed showing the location of the service user. It is then possible to obtain directions for the responder using the standard mapping features.
Answerlink has the ability to view live CCTV images from door entry systems equipped with an IP camera interface. This allows easy verification of a visitor’s identity before allowing access and can act as a deterrent to bogus callers.
The system provides the facility for sending and receiving SMS text messages to/from any service user’s (or their contact’s) mobile phone. These messages are then automatically added to the service user’s Correspondence Tab. Text messaging is the preferred method of communication for some service users and may be the only method of communication suitable in some cases, for example if the service user has hearing difficulties.
Answerlink is fully compatible with ALL of the telecare alarm equipment in use throughout the UK.
Jontek's comprehensive Assisted Living Platform allows the simultaneous management of Telecare, Telehealth, Lone Workers and m-Care services.
Answerlink provides a user friendly, powerful, yet flexible reporting solution for any aspect of a service with no IT expertise required.
The Answerlink system can be used by a wide variety of personnel, with carefully managed and secure User Profiles which improves partnership working opportunities.
Voice Recorder Integration makes it very easy for managers to access voice recordings for incident investigations, staff training or performance assessments.