Software Upgrades

All our customers receive annual software upgrades as part of our extensive support and maintenance programme.

Software upgrades consist of major new features, new modules and updated reports, for example to take into account the latest Telecare Services Association (TSA) Key Performance Indicators (KPIs). Below is a list of just some of the new features developed over the past 3 years.

2013 Answer-link Software upgrade

Top 10 Change requests as voted by our customers 
Auto DR Manager
Handle Calls Anytime Anywhere
3 Million Lives Counting Survey Report
Updates to TSA KPI Reports (video)
Asset management Module (O) (video)

2012 Answer-link Software upgrade

Top 10 Change requests as voted by our customers 
Staff Module with integrated scheduling
Automated Reassurance and Reminder Calls
Telehealth Integration (Florence)
Video Door entry integration
Ability to add Hyperlinks to notes
Lone Worker Lite

2011 Answer-link Software upgrade

Top 10 Change requests as voted by our customers 
New TSA Code of Practice Reports
Everon Vega GPS Bracelet Integration
Common IP Protocol
Client Mapping integration for Responders, directions etc
SMS Templates and managing Incoming SMS

2010 Answer-link Software Upgrade

Co Hosting
Voice Recorder Integration.
Mobile SMS Text messaging integration
Advanced programming enhancements
Batch creation of stock utilising a Barcode Wand
Real time call Statistics Wallboard.
TSA new code of practice KPI’s,  R to R model

2009 Answer-link Software upgrade

  • BS8521 Telecare Protocol
  • Supporting People Module
  • View and Report on Archived Clients
  • New TSA Call Acceptance time report
  • Call Conferencing
  • Email Integration
  • Reports Scheduler